Refund policy

As our personalised and custom-made products are made specially for each customer, we cannot accept returns or offer refunds if you change your mind, choose the wrong size, or no longer want the item.

This does not affect your legal rights. If your item is faulty, damaged, incorrect, or not as described, please contact us at perfectgifts@icloud.com as soon as possible after receiving it. Please include your order number and photographs where appropriate. We will assess the issue and, where applicable, offer a repair, replacement or refund.

Food and perishable items, including sweets and chocolate, cannot be returned unless they arrive faulty, damaged or incorrect.

For non-personalised items, please contact us within 14 days of delivery if you wish to return them. Items must be unused, unworn and in their original packaging. Return postage may be the customer’s responsibility unless the item is faulty or incorrect.